Casual care is u sed most by families who need a date night sitter, or help for a specific day. Think doctor appointments, last minute needs, etc. With this feature, families enter the time and date that care is needed, and are able to select their first choice of a sitter from sitters who have marked their schedules as available. Schedule in as little as a few hours, or up to 60 days in advance. Parents can browse through sitter profiles, and choose someone who they think will be the best fit for their children.
If the first choice sitter declines, our managers step in, review your request details, and work to match you with the next best option! This way, parents don't have to worry about re-selecting, or logging in to attempt another booking. Along the way, members receive email notifications letting them know of the status of their booking.
Scheduling fees are non-refundable, however in the event that we are not able to provide a sitter, we do credit your fee back into your account! Our sitters respond to member's requests the same day they are received.
Appointment fees are based on the amount of notice given, and are required for each appointment. Requests on our platform are not guaranteed until confirmation notifications are received. If our team is unable to accommodate. Our system generates automatic notifications to alert you of the status of your appointments.
Members can request a time change or cancellation from the member account, which immediately notifies our staff and sitters.
